15 blades. The best a man can get... you know, until they come out with 16 blades |
So a promising coffee franchise, armed with the know-how to deliver not just good coffee, but a great coffee "experience", sweeps the entire nation into a coffee craze, then stops making good coffee. I mean, if your coffee is being compared to McDonald's coffee, you've already lost. But losing to the same burger chain in a taste test? That's like a Mortal Combat fatality ending to your demise.
I hear that a barista at a Intelligentsia Coffee store has had over a year's worth of training before getting behind the espresso machine, and I can believe that. As much as it's important to run a profitable company, their earnings are followed first by an endless passion for quality coffee. And that's what's important, that you stay great at what you were supposed to be good at. Take In-N-Out, for example. You won't find chicken sandwiches, breakfast burritos, no happy meals; just great burgers, and the same sides that we always enjoyed. And in that way, it stayed the course. They didn't look for new customers by bringing in new things to the menu. They didn't sell their products at supermarkets like Starbucks did their frappucchinos and (seriously what the heck?) energy drinks.
So now they're in a fourth-and-long position, and will be throwing a hail mary pass for their stockholders. The smart money says that the franchise won't succeed, but hey, this is America, a land of second opportunities. If you don't believe me, look at Jennifer Aniston. That woman has had more fourth and long situations than the Detroit Lions.
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